Melyla "Makeda" Eclipse Makeup Bag

Melyla complies with the highest level of Payment Card Industry (PCI) standards. We use advanced SSL Encryption technology to ensure a safe and secure checkout via:

• PayPal

• Credit Cards: Visa, MasterCard, and American Express

• Shop Pay & Shop Pay Installments

We are also upfront about our shipping costs. Because we use a cost-based shipping rate, you will never be surprised at checkout with an unexpected shipping amount. We treat every item you purchase as if it were our own, and we take extreme care in packaging each order.

SHIPPING & HANDLING

All of our handbags and wallets are shipped from the USA. We process orders within 2–4 business days, Monday through Friday (excluding postal holidays).

Business Days are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays, there is a chance it could still take the full 1–2 days to get these orders out of our warehouse—our deals are just so awesome that everyone wants to be a part of them!

SHIPPING OPTIONS & RATES

We currently offer three shipping options:

• Economy Shipping: Order Total $0.00 – $138.00. Shipping Fee: $6.99.
• Free Shipping: Order Total $139.00 and above. Free Shipping.
• International Express: Order Total $0.00 and above. This shipping method offers the fastest delivery service.

At the moment, our shipping cannot deliver to US Military bases. We apologize in advance for this inconvenience.

ORDER TRACKING

You will receive a confirmation email with a tracking link for each item, so you can follow your order all the way home! Please allow 1–3 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available, that simply means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

INCORRECT OR UNDELIVERABLE ADDRESSES

If a package is returned to us due to an incorrect or incomplete address, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back at our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2–8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address. If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

During a large promotion, orders that are returned to us due to an incomplete or unknown address OR packages that are refused/returned to sender will be refunded less the shipping and handling charges.

LOST OR MISSING PACKAGES

If the post office provided a notice that the package was lost in the mail, we will be happy to replace and reship the order or refund your order. Please contact us at cs@melyla.com and we will take care of the issue.

If an item is missing from your package, it may have been shipped separately. If you received your package and an item is missing, please contact us at cs@melyla.com.

Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's on its way. Contact us at cs@melyla.com for more details.

We hope this clarifies our Shipping & Delivery Policy! If you have any other questions, feel free to reach out to us at cs@melyla.com. We’re always here to help.